FAQ + shipping

 

SHOP IN PERSON - MOTHERSHIP (a kid's popup collective)

Shop in person at our collaborative pop up boutique at 539 Osborne (attached to Little Sister Coffee Maker). Please note, I'll just have kids stuff available at this location.

OPEN STUDIO

We open our home studio a few times throughout the year to browse and sip in a chill environment, and see where your clothes are made. This is a great time to hang out, ask questions, shop off the rack or be fitted for a custom garment!

Appointments are also welcome if you can't make it to the open studio dates - shoot us an email or message on instagram to arrange a visit! 

MARKETS AND SHOWS

Please visit the events page for the complete list of upcoming shows.

ORDERING

Processing times vary for each product, but most made-to-order garments are ready within 3 weeks. Items marked Ready To Ship will be sent out within 3-5 business days. For orders with items from both categories, the order will be shipped once everything is ready to go.

LOCAL PICK UP

Folks in Winnipeg - you can bypass shipping charges and pick up your order from our studio or the next market - use code LOCAL at checkout and we will be in touch shortly.

SHIPPING

All orders are lovingly prepared and packaged in our studio and shipped by Canada Post. Shipping rates are calculated at checkout. Returns and exchanges are at the shipping expense of the customer. We cannot be held responsible for incorrect address information given by the customer, lost parcels or packages that were damaged in transit. Local pick up is available upon request.

Do you ship internationally?
Yes! Rates are calculated at check out.

 

Returns & Exchanges

Garment measurements and detailed fit guides are available on each product page, though if you're unsure what size would suit you best, give us a shout! Hit us up through our contact page or send us a message on Instagram. We will gladly exchange unwashed, unworn pieces for the correct size if available in stock, customer is responsible for shipping expense. If you encounter any issue with your order please email us here and we will get back to you in a jiffy!

All sales are considered final, we do not offer returns or store credits on our products. Please consider the garment carefully before hitting that buy button - we wish our clothing to have a long and happy life in your wardrobe.

 

Garment care

Keep it simple. All garments have been washed, shrunk and ready to wear unless otherwise stated. Wash in cold water by hand or gentle cycle, lay flat to dry.

Ok, we get it. Doing laundry isn't fun like those old-timey musical motion pictures make it out to be. The occasional tumble dry on a low setting is fine in a pinch - remove promptly after cycle to prevent wrinkling and expect some further shrinkage. You can also find specific fibre content and care instructions on each garment's product page.

Linen garments can be spot cleaned with mild detergent and warm water until they are truly ready to be laundered. Iron hot or steam if you prefer a crisp new look or let the linen do its wonderfully rumpled thing. *Here's a tip - hang your linen in the washroom while you shower to release yesterdays wrinkles, the heat steam work instant wonders on this magical fabric!

 

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