FAQ + shipping

Ordering

Processing times vary for each product, but most made-to-order garments are ready within 3 weeks. Items marked Ready To Ship will be sent out within 2-3 business days. For orders with items from both categories, the order will be shipped once everything is ready to go.

Folks local to Winnipeg - we occasionally open our studio to shop in person, and attend markets throughout the year. We are also available by appointment to shop our studio in sunny St James. Find our market and pop up dates on our events page.

FREE SHIPPING IN CANADA AND CONTINENTAL USA!

All orders are beautifully packaged and shipped with or without tracking, whatever is most cost effective. If you require tracking or insurance, extra costs will apply - please get in touch with us to make arrangements! Returns and exchanges are at the shipping expense of the customer. We cannot be held responsible for incorrect address information given by the customer, lost parcels or packages that were damaged in transit. Local pick up is available upon request.

Do you ship internationally?
Yes! Rates are calculated at check out.

You had me at "beautifully packaged." Does this mean you gift wrap orders?

Yes, we can certainly wrap your order extra special if it's being sent as a gift. Leave us instructions at checkout and we can include a lovely handwritten note for the lucky gal or guy to receive the parcel.

Returns & Exchanges

I ordered the wrong size! Can I exchange for the size I need?
Garment measurements and detailed fit guides are available on each product page, though if you're unsure what size would suit you best, give us a shout! Hit us up through our contact page or send us a message on Instagram. We will gladly exchange unwashed, unworn pieces for the correct size if available in stock, customer is responsible for shipping expense. If you encounter any issue with your order please email us here and we will get back to you in a jiffy!

All sales are considered final, we do not offer returns or store credits on our products. Please consider the garment carefully before hitting that buy button - we wish our clothing to have a long and well-loved life in your wardrobe.

 

Garment care

Keep it simple. All garments have been washed, shrunk and ready to wear unless otherwise stated. Wash in cold water by hand or gentle cycle, lay flat to dry. Ok, we get it. Doing laundry isn't fun like those old-timey musical motion pictures make it out to be. The occasional tumble dry on a low setting is fine in a pinch - remove promptly after cycle and expect some further shrinkage. You can also find specific fibre content and care instructions on each garment's product page.

Linen garments can be spot cleaned with mild detergent and warm water until they are truly ready for a machine wash on cold setting. Iron hot or steam if you prefer a crisp new look or let the linen do its wonderfully rumpled thing.

 

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